Last updated September 5, 2026
Welcome to MULTIPLAY. Your privacy is important to us. This Privacy Policy explains how MULTIPLAY collects, uses, stores, and protects your personal information when you visit our website, purchase our products, create an account, contact us, or otherwise use our online services.
By accessing or using the MULTIPLAY website, you agree to the practices described in this Privacy Policy.
When you use our website or purchase from us, we may collect information that you provide directly to us, including:
When you make a payment, payment information may be processed by our authorised payment gateway or financial institution. MULTIPLAY does not normally store complete credit card, debit card, CVV, UPI PIN, or internet banking credentials.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages visited, and general website usage information.
We use your information to provide and improve our products and services, including to:
Where permitted by applicable law, we may also use your information to send you information about new products, offers, promotions, launches, and other MULTIPLAY communications.
You can unsubscribe from promotional communications at any time.
MULTIPLAY may use cookies and similar technologies to make our website work properly and to improve your shopping experience.
Cookies may help us:
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
MULTIPLAY does not sell your personal information as a standalone product.
We may share information with trusted third-party service providers where necessary to operate our business and provide our services.
These may include:
These service providers receive only information reasonably required to perform their services for us or as otherwise permitted by applicable law.
We may also disclose information when required to do so by law, court order, government authority, or other lawful process.
MULTIPLAY uses authorised payment service providers to process online payments.
Depending on the payment method you choose, your payment may be processed by a third-party payment gateway, bank, card network, UPI provider, or other financial institution.
Your payment information may therefore be subject to the privacy and security policies of the relevant payment provider.
MULTIPLAY does not ask you to provide your UPI PIN, banking password, card PIN, or CVV through email, telephone, WhatsApp, SMS, or social media.
Never share your UPI PIN, OTP, password, or card PIN with anyone claiming to represent MULTIPLAY.
To deliver your order, we may provide necessary information such as your name, mobile number, address, and order details to our logistics, courier, delivery, and fulfilment partners.
This information is used to complete delivery and related customer-service activities.
If you choose to receive marketing communications from us, MULTIPLAY may contact you through:
Marketing communications may include information about:
You can opt out of promotional communications at any time.
Please note that opting out of marketing messages will not stop essential communications relating to your orders, payments, deliveries, returns, refunds, account, or security.
We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
We use appropriate technical and organisational safeguards based on the nature of the information and how it is processed.
However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable law.
Subject to applicable law, you may have rights regarding your personal information, including the right to:
To exercise your rights, you may contact us using the details provided below.
We may need to verify your identity before processing certain requests in order to protect your information.
Our website is intended for customers who are legally permitted to use online shopping services under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate action.
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
MULTIPLAY is not responsible for the privacy practices, security, or content of third-party websites.
We recommend that you review the privacy policy of any third-party website before providing your personal information.
MULTIPLAY may operate social media accounts and pages on third-party platforms.
When you interact with us through social media, your interaction may also be governed by the privacy policy and terms of the relevant social media platform.
Information that you post publicly may be visible to other users.
We may use personal information to detect, investigate, and prevent:
We may share relevant information with payment providers, service providers, law enforcement authorities, or other relevant parties where permitted or required by law.
MULTIPLAY may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.
Any updated Privacy Policy will be posted on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
This Privacy Policy is governed by the laws of India.
Any matters arising in connection with this Privacy Policy will be subject to applicable Indian laws and the jurisdiction of the competent courts in India, subject to applicable law.
If you have any question, concern, or complaint regarding the collection or use of your personal information by MULTIPLAY, please contact our Grievance Officer.
Grievance Officer
Name: [Insert Name]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Registered Office Address]
We will make reasonable efforts to address your concern in accordance with applicable law.
If you have questions about this Privacy Policy or how MULTIPLAY handles your personal information, please contact us:
MULTIPLAY
Legal Entity: [Insert Company/LLP/Proprietorship Name]
Registered Office: [Insert Address]
Email: [Insert Customer Support Email]
Privacy Email: [Insert Privacy Email]
Phone: [Insert Customer Care Number]
At MULTIPLAY, we believe that shopping online should be convenient, secure, and trustworthy.
We collect and use your information responsibly to process your orders, deliver your products, provide better customer service, improve your shopping experience, and keep you informed about MULTIPLAY when you choose to hear from us.
Thank you for trusting MULTIPLAY.